- An employee can create a return order when:
- The sale order has a Finish status, shipment status is Product delivered and the return request must be placed within X days after the delivery date
- For the orders that do not have a shipment, it is possible to create a return order for an order with Finish status
- In client portal, show Return Request button when:
- If the order has a shipment number, the customer can create a return order when the status of the shipment is product delivered and within X days of delivery
- If there is no shipment, customers can create returns for orders in the Finish tab.
- If the order has a shipment number, the customer can create a return order when the status of the shipment is product delivered and within X days of delivery
Create return order at admin portal
- Step 1. Setting order return
- Step 2. Go to Order list menu under Omni Sales module from the left sidebar -> Click Create return order button
- Step 3. In the Add order return page, fill in the required details and click Save
1. Select the sales order
2. Select the Return type: Full or partially
3. Enter the Return reason
Create return order at client portal
- Step1. Click Order list menu -> Finish tab -> view order detail
- Step 2. Click Return request
- Step 3. Select return type, return item, return reason and click Send request
