The Q&A screen is used to create topics related to the work of the departments so that the person in charge can answer the requests of the employees when they need support
Create Group -> Create Article -> Support
1. Groups
The Group screen is used to create and manage groups, a group will contain many Articles
1.1. Create group
Method 1: Create groups directly through the groups management screen
- Step 1 At the Q&A screen -> Select the Groups function
- Step 3: The system continues to display the New
Group screen -> Proceed to enter the necessary data to create -> Select
Save to save the operation or select Close to cancel the operation and return
to the main screen
* Explanation:
o The
Group name field is used to enter the name of the group, subject, or department
o The
Color field is used to select the display color of the group when viewing data
with Kanban style
o The
Description field is used to describe more information for the group
o The
Order field is used to enter the display priority order of the group, the
smaller the order number will be displayed first
Method 2: Create an indirect group through creating Articles
- Step 1 At the Q&A screen -> Select the New Article function in the screen
- Step 2: The system will display the Add new
management screen -> Proceed to select the function
At the Q&A screen -> Select the Groups
function -> Select the function 
corresponding to the line to be edited
At the Q&A screen -> Select the Groups
function -> Select the function 
corresponding to the line to be deleted
Creating an article is to create issues that belong to a group or a certain department
2.1. Add New Article
- Step 1: At the Q&A screen -> Select the function New Articles
- Step 2: The system will display the Add new screen -> Proceed to enter the necessary data to create a new Article -> Select the Save function to save the entered operation or select Go back to cancel the operation and return to the new Article. about home screen
* Explanation:
o
The Subject field is
used to enter the name of the Article
o
The Group field gets
its data from the Groups screen that was configured from 10.1.1.
o
Disabled function,
when selected, will mean that this Article is no longer used, Article will be
displayed as crossed out.
o The Show to empoyee function is used to allow this Article to be displayed for all other employees in the system to see and can request support -> Select the person responsible for answering
Article's questions this (The person handler requests
support for this article field). If the person in charge is not selected, this
Article will only be visible to the staff and will not be able to process the
support request.
o
The Attach file field
is used to upload files related to this Article, if authorized staff will be
able to see this file when successfully creating a new one.
o The Article description field is used to enter an additional description for this Article
2.2. View information Articles
- Step 2: The system will display the detailed information screen of the corresponding Article
* Explanation:
o
Yes / No function to
get survey opinions of employees about this Article. Currently, the system has
not processed business for this function, so it can be temporarily ignored.
o
The Support function
is used to make a support request to the person in charge of this Article.
Refer to section 10.3 for better understanding of this function.
o Go Back function is used to return to the main screen
The Related Articles field will display the uploaded files when creating the selected Article
- Step 1: At the Q&A screen -> the system
is displaying Article data in KanBan format -> select the function 
available on the screen
- Step 3: The system will display detailed information
of the corresponding Article
Method 1: Edit information with KanBan display data
- Step 1: At the Q&A screen -> the system
is displaying Article data in KanBan format -> select the function corresponding to the Article that needs to be
edited
- Step 2: The system will display the Edit screen containing the details of the corresponding Article -> Proceed to edit the information of the Article -> Select Save to save the changed data or select Go Back to cancel operation and return to the main screen
* Explanation:
o
Delete function is
used to delete this Article
o The New Article function is used to add another Article
Method 2: Edit information with list display data
- Step 1: At the Q&A screen -> the system
is displaying Article data in KanBan format -> select the function available on the screen
2.4. Delete Article Information
Method 1: Clear information with KanBan display data
- Step 1: At the Q&A screen -> the system
is displaying Article data in KanBan format -> select the function corresponding to the Article to be deleted
Method 2: Clear information with data displayed in the form of a list
- Step 1: At the Q&A screen -> the system
is displaying Article data in KanBan format -> select the function available on the screen
* Explanation:
o The
Send to field will display the email of the designated person supporting the
requests of other employees in the system
o The
Subject field is used to enter the reason, cause or problem for the person in
charge
o The
content field is used to enter the requested content